Shipping & Exchange Policy

Last Updated: January 6, 2026

 

Shipping Information

We ship orders from multiple fulfillment locations in the U.S., including our warehouse and third-party fulfillment partners (FBA and FBM). Shipping origin may vary depending on product availability.

  • Shipping Days: Monday through Friday (excluding weekends and holidays)
  • Free Shipping: On U.S. orders over $50

U.S. Shipping Transit Times

Processing Time: 1–3 business days for all orders.

Shipping Options & Estimated Delivery:

Standard (default) : 5–10 business days

Expedited : 3–5 business days

Priority : 2–3 business days

Most customers receive their orders within a week, but delays can occur due to weather, high volume, or carrier issues.

Order Status & Tracking

  • Orders cannot be canceled once placed.
  • All orders include shipping and tracking information. Check your email for updates.
  • Tracking may take up to 48 hours to update.
  • We are not responsible for lost or stolen packages. Contact the courier if you have tracking issues.

Refused or Undeliverable Packages

  • Packages that are refused, undeliverable, or have insufficient address info are subject to return shipping costs.
  • Return shipping costs will be deducted from your refund, plus an $8 undeliverable fee.
  • You may place a new order with the correct shipping info if needed.

 

Returns & Exchanges

Eligibility

Returns are accepted if:

  • Within 30 days of order receipt (some exclusions may apply)
  • In original condition, unwashed and unworn
  • With tags attached and in original packaging

Final sale or personalized items may not be eligible.

Return Label Fees & Final Sale Items

  • Most items: $10 return label fee
  • SnuggleBuddy Pillows: Final sale and non-refundable due to hygiene

SnuggleBuddy Pillows cannot be returned, refunded, or exchanged.

How to Start a Return

Email hello@littleshroomie.com with:

  • Subject: Return Order
  • Your order number
  • The item(s) you wish to return

We will respond within 1–3 business days with return instructions and a prepaid return label (if applicable).

Refunds

  • Once your return is received and inspected, we will notify you via email within 10 business days.
  • Refunds will be issued to the original form of payment within 10 business days of approval (for items eligible for returns).
  • SnuggleBuddy Pillows are final sale and not refundable.

Exchanges

  • We do not accept exchanges.
  • To get a different color, size, or style, place a new order and initiate a return for your original order within 30 days.
  • SnuggleBuddy Pillows are final sale and not refundable.